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a claim

Claim form Personal Accident

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• copies of all medical documents connected with the accident, including documents confirming completion of medical treatment and rehabilitation
• police report (if applicable)
• copy of the insurance policy/certificate

If the claim concerns the death of the Insured, additionally:

• medical documents confirming the cause of death
• prosecution / coroner report
• autopsy report (if autopsy was conducted)
• statement on establishing the Beneficiary
• marriage certificate or birth certificate (if the Beneficiary is a descendant or spouse of the Insured)
• notarized copy of the Beneficiary’s identity card
• original death certificate or notarized copy

Claim form trip delay/baggage delay/baggage lost

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• original receipts/invoices for incurred costs / lost items
• notification to the carrier together with the decision on granting/refusing to award damages
• police reports (if any)

Claim form trip cancellation

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form 
• ticket for the insured trip
• confirmation of trip cancellation notification filed to travel operator/carrier
• information on amount of return awarded from the travel operator/carrier due to cancellation
• documentation confirming the reason of trip cancellation (medical documentation, police report)

Claim form Medical costs reimbursement

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form 
• original medical bills
• confirmation of medical diagnosis from a doctor
• police reports (if applicable).

Missing documents regarding personal accident claim can be emailed to: travelowe@colonnade.pl or sent by post to the following address:

Colonnade Insurance S.A. Branch in Poland
ul. Prosta 67
00-838 Warszawa

Missing documents regarding other claims can be sent by e-mail to: claimstravel@colonnade.pl or by post to the above address.

Information regarding status of the personal accident claim can be obtained from the Claim Handling Department:

• by e-mail to travelowe@colonnade.pl
• by telephone on +48 22 528 51 00, Mon.-Thu. 9.00a.m.-5.00p.m., Fri. 9.00a.m.-4.00p.m.

Information regarding status of the trip delay/baggage delay/baggage lost, trip cancellation or medical costs reimbursement claim can be obtained by sending e-mail claimstravel@colonnade.pl or by calling Assistance Center on + 48 22 483 39 70.

Have an accident while traveling and need urgent medical assistance?

Call Assistance + 48 22 203 75 04

Individual Travel for foreigners Personal Accident

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• copies of all medical documents connected with the accident, including documents confirming completion of medical treatment and rehabilitation
• police report (if applicable)
• copy of the insurance policy/certificate.

If the claim concerns the death of the Insured, additionally:

• medical documents confirming the cause of death
• prosecution / coroner report
• autopsy report (if autopsy was conducted)
• statement on establishing the Beneficiary
• marriage certificate or birth certificate (if the Beneficiary is a descendant or spouse of the Insured)
• notarized copy of the Beneficiary’s identity card
• original death certificate or notarized copy.

Individual Travel for foreigners Medical costs reimbursement

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• original medical bills
• confirmation of medical diagnosis from a doctor
• police reports (if applicable).

Missing documents can be emailed to: travelowe@colonnade.pl or sent by post to the following address:

Colonnade Insurance S.A. Branch in Poland
ul. Prosta 67
00-838 Warszawa

Claim form group travel personal accident

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• copy / scan of full medical documentation related to the accident (including copy of the hospital discharge summary and confirmation of completion of the treatment and recovery process)
• copy of police reports and results for alcohol content in blood of the Insured (if applicable)

If the claim refers to the death of the insured, the following should be attached:

• medical documentation confirming cause of death
• prosecutor’s report
• results of the autopsy (if such took place)
• declaration on the beneficiary authorization
• copy of marriage certificate or birth certificate (if the beneficiary is the offspring or spouse of the insured)
• notary certification of the ID copy of the beneficiary
• original of the death certificate or its notary certification

Claim form delay / loss of luggage, flight delay

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• original receipts/invoices for incurred costs/lost items
• copies of flight tickets/online reservations of the original itinerary
• copy of the carrier’s confirmation the event took place along with the decision of granting/refusing to award the damages
• other documents confirming the inability of taking the trip

Claim form return of costs of medical treatment

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• original receipts for the medical expenses incurred
• copy of medical documentation including the diagnosis
• copies of police reports (if available)

Claim form loss of personal property

In order to enable the claim to be verified as quickly as possible, it is necessary to attach the following documentation:

• claim form
• a police report
• documents confirming the ownership of the lost property (invoices, guarantees, etc.)
• other documentation confirming the loss/damage of the property

Missing documents regarding personal accident claim can be emailed to: travelowe@colonnade.pl or sent by post to the following address:

Colonnade
ul. Prosta 67
00-838 Warszawa

Missing documents regarding other claims can be sent by e-mail to: claimstravel@colonnade.pl or by post to the above address.

Information regarding status of the group travel personal accident claim can be obtained from the Claim Handling Department:

• by e-mail to travelowe@colonnade.pl
• by telephone on +48 22 528 51 00, Mon.-Thu. 9.00a.m.-5.00p.m., Fri. 9.00a.m.-4.00p.m.

Information regarding status of the delay/loss of luggage, flight delay, loss of personal property or return of medical treatment costs claim can be obtained by sending e-mail claimstravel@colonnade.pl or by calling Assistance Center on + 48 22 483 39 70.

Please send us the completed form by e-mail szkody@colonnade.pl or by post to the following address:

Colonnade
ul. Prosta 67
00-838 Warszawa

Information regarding status of the claim can be obtained from the Claim Handling Department:

• by e-mail to szkody@colonnade.pl
• by telephone on +48 22 528 51 00, Mon.-Thu. 9.00a.m.-5.00p.m., Fri. 9.00a.m.-4.00p.m.

To report a claim, please contact us via telephone: +48 22 528 51 00, Mon.-Thu. 9.00a.m.-5.00p.m, Fri. 9.00a.m.-4.00p.m.

In this case, the claim handling process is suspended until the complete documentation is submitted. The missing documents can be sent by e-mail to szkody@colonnade.pl or by post to the following address:

Colonnade 

ul. Prosta 67

01-838 Warszawa

A scan will be sufficient unless originals during the claims process will be requested.

If you report online or via szkody@colonnade.pl, an email is sent upon submission confirming that the claim has been registered. If the applicant does not receive an email within 48 hours, please contact us.

You can report a claim within 3 years from the date of the damage event, however, please send your report as soon as you have the documents supporting your claim. 

Information regarding status of the claim can be obtained from the Claim Handling Department:

• by e-mail to szkody@colonnade.pl
• by telephone on +48 22 528 51 00, Mon.-Thu. 9.00a.m.-5.00p.m., Fri. 9.00a.m.-4.00p.m.

Information regarding status of the travel claim can be obtained:

• by e-mail to claimstravel@colonnade.pl
• by calling Assistance Center on + 48 22 483 39 70

To report a loss from different insurance policies, please include all policy numbers in one Claim form. 

You can send your appeal via e-mail to szkody@colonnade.pl or by post to: 

Colonnade  

ul. Prosta 67  

00-838 Warszawa 

The appeal should include: 

• the loss number 
• details of the insured: name, surname, address, email, telephone 
• date of drafting the letter 
• arguments against the decision  
• if there are any additional documents which bring new information to the case, please attach them to the appeal 
• bank account number with the name of the account holder 
• signature (applies to the person concerned, in the case of minors we ask that the letter is signed by the child's legal guardian) 

An appeal against the insurer's decision should be made before the limitation period for claims under the insurance contract, i.e. up to 3 years after the occurrence of the event.