After receiving the claim, Colonnade Insurance S.A. Branch in Poland (Insurance Company) begins the process of its verification. In case of a complete application, the Insurance Company provides a decision immediately, not later than within 30 days from the receipt of the claim. In case it is not possible to provide a decision within the above deadline, the Insurance Company shall immediately inform the insured person about the obligation to complete a claim or provide explanations necessary to verify a claim. In this case, the Insurance Company shall issue a decision within 14 days from receiving the last missing document/information.

To make changes to your policy (e.g. change the variant, insurance plan or payment method) for individual customers, please contact Customer Service:

bok@colonnade.pl

tel. 22 276 26 00.

Corporate clients please contact info@colonnade.pl

Based on the information gathered, our employees will make the required changes and send you an updated document.

Information regarding status of the personal accident claim can be obtained from the Claim Handling Department:

- by e-mail to travelowe@colonnade.pl

- by telephone on +48 22 528 51 00.

Information regarding status of the medical costs reimbursement, trip delay, baggage delay, or trip cancellation claim can be obtained:

- by e-mail to claimstravel@colonnade.pl

- by telephone on +48 22 483 39 70.

The scope of Colonnade accident insurance, cancer insurance and travel insurance is set out in the relevant general terms and conditions and/or in a  table of benefits. 

Should you have any doubts, please contact our Customer Service Department on the following telephone numbers:

22 276 26 00 (accident insurance, cancer insurance)

22 276 26 02 (travel insurance)