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Group Travel

Krok 1

Download and complete the form

For this application, please enclose:
1) copy of medical documentation related to the accident,
2) police raports and results of the study for the presence of alcohol in Insured's blood (if it was carried out).

If the claim relates to the death of the Insured, please attach:
1) medical documentation stating cause of death,
2) prosecutor's report,
3) result of post-mortem examination (if it was carried out),
4) declaration of the beneficiary,
5) copy of the marriage certificate or copy of birth certificate (if the beneficiary is a spouse or offspring of the Insured),
6) notarized copy of the beneficiary's ID card,
7) the death certificate (the original or a notarized copy)

For this application, please enclose:
1) a copy of the ticket for the trip, during which there was a delay (the document must include the total price of the ticket),
2) original receipts for any costs / lost items
3) confirmation of the delay received from the airline (confirmation must include information on the number of hours of delay).

For this application, please enclose:
1) original receipts for costs incurred medical expenses
2) copy of medical documentation.

If your claim pertains to:

1) reimbursement of medical expenses

2) flight/luggage delays

3) flight cancellation

4) loss of property

contact the Assistance Centre.

Krok 2

Send us the completed form - travelowe@colonnade.pl

Send it to us via e-mail


or by mail to the following address
Colonnade Insurance S.A.
Branch in Poland
Claim Handling Department
ul. Marszałkowska 111
00-102 Warsaw
Claim Handling Department
+48 22 528 51 00
Hotline is open:
Mon – Thu 9.00 a.m. – 5.30 p.m.;
Fri 9.00 a.m. – 4.45 p.m
Contact Assistance Center
+48 22 211 98 72
Hotline is open 24 hours a day