Travel Protect
Cancellation costs
Thanks to cancellation insurance, you can purchase a travel package well in advance and without worrying about cancellation costs. The insurance covers expenses associated with cancellation of airline tickets, accommodation, or travel events in the event of an accident or sudden illness.
Thanks to cancellation insurance, you can purchase a travel package well in advance and without worrying about cancellation costs. The insurance covers expenses associated with cancellation of airline tickets, accommodation, or travel events in the event of an accident or sudden illness.
Advantages and features
The insurance is available for purchase within 5 days of reservation, advance payment, or ticket purchase.
The insurance starts with the date of departure.
We reimburse up to 100% of expenses associated with travelling or reservations.
The events entitling for reimbursement of expenses are specified in § 10 of the General Terms of TRAVEL PROTECT Resignation Insurance. Read the document before purchasing insurance to learn the full range of insurance protection – including exclusions and restrictions.
More protection in the policy
What does insurance cover?
The policy covers the costs of cancellation of air tickets and accommodation. You can choose one of two options - a refund of 80% or 100% of the costs incurred.
We pay compensation if cancellation of tickets or departure or earlier return from departure were caused by, among others:
- an unfortunate accident of the Insured resulting in hospitalization,
- serious illness of the Insured resulting in a stay in a hospital,
- an accident or illness of a member of the Insured's family resulting in hospitalization,
- death of a member of the Insured's family,
- burglary, fire or flooding of the Insured's flat or house.
The insurance contract for the aforementioned costs may be concluded within 5 days of booking the tourist event / airline tickets / hotels and payment of part or all of the fee.
Contact us
Mon - Fri 8.00 a.m. - 6.00 p.m.
Frequently asked questions
Gold and platinum travel insurance covers the expenses associated with airline ticket and accommodation cancellation. Under the terms specified in the General Terms of Insurance, we pay out the compensation if the cancellation of tickets or departure or early return from departure were caused by, among others:
- unfortunate accident of the Insured Party resulting in hospitalisation,
- severe illness of the Insured Party resulting in hospitalisation,
- unfortunate accident or illness of the Insured Party’s family member resulting in hospitalisation,
- death of the Insured Party’s family member,
- burglary, fire, or flooding at the home of the Insured Party.
Under the terms specified in the General Terms of Insurance, the insurance agreement covering expenses associated with cancellation of a travel event or early return can be concluded within 5 days of the date of booking of the travel event/airline tickets/hotels and payment of part or all of the fee.
Yes. Under the terms specified in the General Terms of Insurance, the insurance covers both citizens of Poland and foreigners.
Important: For General Terms of international TRAVEL PROTECT Insurance, this insurance provides coverage for a foreigner’s travel outside of Poland and the country of residence.
All complaints regarding the insurance sale process should be directed to:
Colonnade Customer Service Office
ul. Marszałkowska 111
00-102 Warszawa
Tel.: + 48 22 528 51 00
E-mail: reklamacje@colonnade.pl
All complaints regarding the insurance sale process should be directed to:
Colonnade Claims Adjustment Department
ul. Marszałkowska 111
00-102 Warsaw
Tel.: + 48 22 483 39 70
E-mail: travelowe@colonnade.pl
To help us quickly respond to your comments, please provide the policy number and the name of the insured person.
If the method of handling the complaint is considered unsatisfactory, the Insured is entitled to report the matter to:
Financial Ombudsman’s Office
al. Jerozolimskie 87
02-001 Warszawa
tel. +48 22 333-73-26
+48 22 333-73-27
E-mail: biuro@rf.gov.pl
The Financial Ombudsman (www.rf.gov.pl) is authorised to conduct out-of-court proceedings regarding the resolution of consumer disputes.
Yes. The insurance protection covers medical treatment expenses and transport over 7 days following the outbreak of an act of terrorism.
Important: The insurer is not liable for the consequences of acts of terrorism in countries, which had hosted acts of terrorism within the past 90 days.
No. In order to take advantage of the 24/7 emergency assistance you only need the policy number and phone number of the Assistance Centre: +48 22 483 39 70.
Important: Some medical establishments abroad may ask you to present your policy.
The Insuring Party, being the consumer in accordance with the provisions of the Civil Code, is authorised to withdraw from the insurance agreement within 30 days of informing him
about the conclusion of the contract.
A written statement on withdrawal from the agreement shall be sent:
1) by traditional mail to the following address: Colonnade Insurance S.A. Poland Division, ul. Marszałkowska 111, 00-102 Warsaw, or
2) by e-mail to the following address: info@colonnade.pl.
You will find the detailed conditions governing withdrawal from the insurance agreement in § 7 of the TRAVEL PROTECT General Terms of Insurance and in § 6 of the General Terms of TRAVEL PROTECT Resignation Insurance.
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